Competence as infrastructure: designing a technology-enabled and human-centered public administration

Digital transformation has challenged public administrations’ decision-making processes, relationships with citizens, and internal management in areas such as workflows, teamwork, leadership, culture, and human resource management practices. Our book, Digital Transformation of the Public Sector: Towards Agile, Human-Centered Public Administration, brings together the results of the PRIN PNRR 2022 project “Towards an Agile Public Sector,” funded by the Italian Ministry of University and Research and carried out over two years by fourteen researchers from four Italian universities.