Mapping Digital Transformation in Public Sector: Insights and Future Research

This chapter provides a comprehensive overview of the current state of digital transformation and new ways of working in Public Administrations across different countries. Drawing on an in-depth analysis of relevant academic research, it outlines five key organisational dimensions (process, people, culture, structure and information systems) that are fundamental to understanding how technology reshapes public organisations. The study adopted an analytical approach to explore the interactions among these elements and their implications for digital transformation. The chapter discusses the interplay among a variety of variables, offering evidence-based insights essential for understanding the complex nature of digital change.