Enabling technological innovation in healthcare: A knowledge creation model perspective

The effect of technological innovation on healthcare sector is becoming increasingly significant and the number of studies exploring this phenomenon is rising rapidly. However, systematizing existing studies on the digital transition of healthcare services is still a problem, both from a theoretical and managerial point of view. The knowledge management discipline can provide guidance in this environment to cover this research gap. Indeed, digital transition is transforming, in particular, the way healthcare professionals access data, handle information and manage knowledge through the adoption of 4.0 enabling technologies. Thus, drawing on the SECI model this study aims to critically analyze the current literature on the technological innovation of healthcare sector in terms of knowledge creation processes (i.e., socialization, externalization, combination, internalization). To achieve this objective, the paper conducts a literature review to analyze the impact of 4.0 technologies on knowledge management in healthcare. The authors investigate the role of key enabling technologies and their impact to support KM processes, as well as critical areas and future research directions that remain to be addressed.