SUSTAINING CHANGE WITHIN TECHNOLOGY-ORIENTED PUBLIC ORGANIZATIONS

Technology helps to drive cultural and managerial change within public organizations and to enhance a knowledge management approach, sustaining openness and revitalizing democracy and participation, driving public institutions and citizens as active co-producers of social, democratic and public value and policies. Public organizations are changing for meeting the needs of citizens by embracing the information technology as a source that enables public administration to connect with citizens opening up to civic contribution and participation of civil society for sustainable change and vision to drive strategy and action.