Public organisations as technology-enabled communities

As organisation that embrace information technology and develop the potential of digital and interactive technologies looking at the ecosystem as locus where value creation occurs, public organisations should adopt a service logic view becoming digital and smart institutions. Public organisations should rethink themselves as communities that support cooperation and enable public-private partnerships. Public organisations should encourage active involvement of citizens as co-producers of public services in order to drive and facilitate public value creation within public services ecosystems. Information and digital technologies help public organisations to promote inter-organisational, collaborative and cooperative processes and relationships, building smart communities that contribute to creating public value within society and ecosystems. Technology helps public organisation to emerge as an ecosystem that enables to develop public services delivery and quality, becoming digital and smart institution that uses technology for building partnership with citizens and businesses as a means to drive community to achieve sustainability. Technology helps to support public services co-production leading organisations, citizens and users to proactively act and co-design and co-work for engendering public value co-creation.