Stakeholders's Voices. Knowledge Transfer towards Public Administration

Knowledge is a strategic tool for public administration. Therefore, knowledge management would affect organizational effectiveness. In the context of the new approaches of public management, especially considering the public value management point of view, knowledge transfer with stakeholders should be the norm. The present study identified a gap in the academic literature in relation to stakeholder management practices and how do public bodies involve their stakeholders in the decision-making processes. The paper proposes several lines of mapping the interactions between public administration and its stakeholders by considering the value attributed to stakeholders, the awareness of their needs and desires, as well as the degree of involvement into the decision-making processes.