Purpose – This paper examines some of the new capabilities that are required for the facilitation of business processes management (BPM) in the current political and technological landscape. Specifically, the goal is to investigate the role of firm boundaries, from a business processes perspective, in new contexts in which the affirmation of digitalization requires more integration across a complex network of partners. Design/methodology/approach – The paper is based on a review of relevant literature on BPM, firm boundaries and negotiation. By critically integrating this literature, a framework is developed with the objective of supporting the management of boundaries. Findings – BPM, new competitive contexts, and the technological landscape require the development and management of boundary capabilities. Among these capabilities, “boundary management” – how managers coordinate resources, activities and business processes on the boundaries of the firm - should play a key role. Moreover, as managers must continuously interact with multiple partners in digital supply chains, the organizational model of negotiation serves as a means of effectively managing firm boundaries. Practical implications – Our framework offers insights and guidelines that can help practitioners manage the boundaries of business processes. We encourage a focus on business processes occurring at firm boundaries. Furthermore, we encourage the development of new capabilities in response to the needs of practitioners to ensure best practices of negotiation. Originality/value – This study shifts the emphasis of BPM from the boundaries of management to the management of boundaries. By shedding light on new capabilities required, this paper enriches the BPM literature and can assist, on the one hand, in reconfiguring business processes in the new political and technological landscape and, on the other hand, in facilitating effective negotiation.

From the boundaries of the management to the management of the boundaries: business processes, capabilities and negotiations

Raffaele Fiorentino
;
Stefano Garzella
2019-01-01

Abstract

Purpose – This paper examines some of the new capabilities that are required for the facilitation of business processes management (BPM) in the current political and technological landscape. Specifically, the goal is to investigate the role of firm boundaries, from a business processes perspective, in new contexts in which the affirmation of digitalization requires more integration across a complex network of partners. Design/methodology/approach – The paper is based on a review of relevant literature on BPM, firm boundaries and negotiation. By critically integrating this literature, a framework is developed with the objective of supporting the management of boundaries. Findings – BPM, new competitive contexts, and the technological landscape require the development and management of boundary capabilities. Among these capabilities, “boundary management” – how managers coordinate resources, activities and business processes on the boundaries of the firm - should play a key role. Moreover, as managers must continuously interact with multiple partners in digital supply chains, the organizational model of negotiation serves as a means of effectively managing firm boundaries. Practical implications – Our framework offers insights and guidelines that can help practitioners manage the boundaries of business processes. We encourage a focus on business processes occurring at firm boundaries. Furthermore, we encourage the development of new capabilities in response to the needs of practitioners to ensure best practices of negotiation. Originality/value – This study shifts the emphasis of BPM from the boundaries of management to the management of boundaries. By shedding light on new capabilities required, this paper enriches the BPM literature and can assist, on the one hand, in reconfiguring business processes in the new political and technological landscape and, on the other hand, in facilitating effective negotiation.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11367/69689
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