Building Trust in Public Organizations through New Technologies

Sustaining public trust is a relevant issue on the public agenda. Public organizations are embracing the Internet as well as information and communication technologies (ICTs) in order to restore public trust by connecting with citizens and to improve the interaction between public institutions and citizens. Technology driving change and innovation within the public sector helps public organizations to build dialogue and develop communication with citizens. Public organizations are searching for cooperation and collaboration to design trust-based relationships for creating public value.