Internet Technologies drive public organizations to sustain public trust and promote public interest as responsive institutions encouraging an active citizenship and collaboration by enhancing the interaction citizens-government for creating and maintaining public value building a dialogue and partnership with various stakeholders. Citizens, clients and governmental organizations have to behave as active co-producers of public value. The study aims to elucidate how new technologies help to drive public organizations towards sustainability developing an information or knowledge management approach to enhance openness as public value between ensuring transparency and promoting accountability, to enhance values of democracy by encouraging participation, engaging citizens in public policies choices ranging from information to active participation. The contribution of this study is to propose a framework of analysis to identify how public organizations can proceed towards a sustainable development paying attention on: privileging an information or knowledge management approach; ensuring openness between transparency and accountability; sustaining participation of citizens ranging from information to active participation. New technologies sustaining e-governance design help public organizations to develop an open government, enhance and modernize core processes by managing information or knowledge under increasing pressure to move towards sustainability to create public value. New technologies support e-democracy by encouraging participation of citizens in policy making as capable to orient different results in terms of services delivery and outcome, quality, efficiency and equity.

New technologies for building sustainable public organizations

ROMANELLI, Mauro
2017-01-01

Abstract

Internet Technologies drive public organizations to sustain public trust and promote public interest as responsive institutions encouraging an active citizenship and collaboration by enhancing the interaction citizens-government for creating and maintaining public value building a dialogue and partnership with various stakeholders. Citizens, clients and governmental organizations have to behave as active co-producers of public value. The study aims to elucidate how new technologies help to drive public organizations towards sustainability developing an information or knowledge management approach to enhance openness as public value between ensuring transparency and promoting accountability, to enhance values of democracy by encouraging participation, engaging citizens in public policies choices ranging from information to active participation. The contribution of this study is to propose a framework of analysis to identify how public organizations can proceed towards a sustainable development paying attention on: privileging an information or knowledge management approach; ensuring openness between transparency and accountability; sustaining participation of citizens ranging from information to active participation. New technologies sustaining e-governance design help public organizations to develop an open government, enhance and modernize core processes by managing information or knowledge under increasing pressure to move towards sustainability to create public value. New technologies support e-democracy by encouraging participation of citizens in policy making as capable to orient different results in terms of services delivery and outcome, quality, efficiency and equity.
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11367/60001
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact