Rethinking Public Administration Beyond Transparency. The Role of Training and Education

Public institutions should serve the public interest as result of dialogue and respect for people moving towards a better responsiveness in front of citizens as partners in the work of government. Enhancing transparency to ensure access of citizens to government information is regarded as an essential value for ensuring democratic participation and informed decision-making as to favor trust of citizens in government and increase government accountability. Public sector reforms as attempts at constructing organizations as legitimate in front of the citizens lead to change supported by programs of training and education leading public employees to learn and absorb values and behaviors coherent with a new public service. Training and education help to hybridize the administrative and organizational culture of public institutions overcoming legalistic and bureaucratic logics by exerting influence on ethics and behaviors of public employees to sustain reform oriented to enhance transparency and openness as values for driving change.