The paper proposes a multicriteria methodological approach for evaluating performances of a luxury industry based on Balanced Scorecard (BSC) and Analytic Network Process (ANP). Key performance indicators (KPIs) have been evaluated in order to assess performance level of a typical luxury industry. The contribution of our paper is to present the integration of two methodologies, BSC – a multiple perspective framework for performance assessment – and ANP – a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric and which incorporates diversified issues for conducting supply chain improvements.
Operations strategies and practices to measure efficiency in the luxury industry
De Felice, Fabio;PETRILLO, Antonella
2013-01-01
Abstract
The paper proposes a multicriteria methodological approach for evaluating performances of a luxury industry based on Balanced Scorecard (BSC) and Analytic Network Process (ANP). Key performance indicators (KPIs) have been evaluated in order to assess performance level of a typical luxury industry. The contribution of our paper is to present the integration of two methodologies, BSC – a multiple perspective framework for performance assessment – and ANP – a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric and which incorporates diversified issues for conducting supply chain improvements.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
