The paper proposes a multicriteria methodological approach for evaluating performances of a luxury industry based on Balanced Scorecard (BSC) and Analytic Network Process (ANP). Key performance indicators (KPIs) have been evaluated in order to assess performance level of a typical luxury industry. The contribution of our paper is to present the integration of two methodologies, BSC – a multiple perspective framework for performance assessment – and ANP – a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric and which incorporates diversified issues for conducting supply chain improvements.

Operations strategies and practices to measure efficiency in the luxury industry

De Felice, Fabio;PETRILLO, Antonella
2013-01-01

Abstract

The paper proposes a multicriteria methodological approach for evaluating performances of a luxury industry based on Balanced Scorecard (BSC) and Analytic Network Process (ANP). Key performance indicators (KPIs) have been evaluated in order to assess performance level of a typical luxury industry. The contribution of our paper is to present the integration of two methodologies, BSC – a multiple perspective framework for performance assessment – and ANP – a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric and which incorporates diversified issues for conducting supply chain improvements.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11367/42720
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