Control of the logistics processes through world class manufacturing practices: a case study.

Each company struggles with the same question: How can I provide – at the lowest possible costs and with an acceptable delivery time – products or services that add maximum value for my customers ? Firms must develop strategic objectives which result in a competitive advantage in the market place. There are many different methods which address this problem: Lean (the value adding organization), Six Sigma (the perfect organization), TOC (the unlimited organization), TPM (the smooth organization), RCM (the reliable organization) and QRM (the cellular organization). In addition, combinations of these methods exist, like Lean Six Sigma (value adding and perfect organization) and World Class (value adding and perfect and smooth organization). The aim of this work is to present establishments of the basic model of WCM for the logistics system in the automotive industry in order to improve the work standards. The result of this research was to develop principles on strategic objectives, performance measurement systems and performance measurement system linkages for improved organizational coordination.