This paper proposes a model for training staff on cruise ships to equip them with the communication skills needed in the management of risk. Referring to the recent disaster of the ship Costa Concordia, we believe that greater attention should be paid to the training of the crew especially with regard to their communication skills. The first aspect of risk communication is devising a way to alert people without terrorizing them. The main question in the job of risk communication is to shake people by their individual lapels. The other aspect of risk communication is devising a way to calm people down and deciding what to do when anxiety about a risk is a greater threat to health than the risk itself. According to positive psychological literature and following the methodology of action research we believe that the training should provide activities to improve decision making and communication skills in contexts of risk as well as valuable pedagogical and psychological support for training staff to become effective helpers in risk situations through the development of life skills, coping strategies and personal resilience.

TRAINING STAFF ON CRUISE SHIPS IN THE CONTEXT OF RISK: STRATEGIES FOR EFFECTIVE COMMUNICATION

IAVARONE, Maria Luisa
2012

Abstract

This paper proposes a model for training staff on cruise ships to equip them with the communication skills needed in the management of risk. Referring to the recent disaster of the ship Costa Concordia, we believe that greater attention should be paid to the training of the crew especially with regard to their communication skills. The first aspect of risk communication is devising a way to alert people without terrorizing them. The main question in the job of risk communication is to shake people by their individual lapels. The other aspect of risk communication is devising a way to calm people down and deciding what to do when anxiety about a risk is a greater threat to health than the risk itself. According to positive psychological literature and following the methodology of action research we believe that the training should provide activities to improve decision making and communication skills in contexts of risk as well as valuable pedagogical and psychological support for training staff to become effective helpers in risk situations through the development of life skills, coping strategies and personal resilience.
978-88-904394-2-1
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11367/26152
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