Managing Organizations between Artificial Intelligence and Technostress: A Typology Model

This study aims to model the relationships between the independent variables AI-implementation, techno-eustress and techno-distress and the dependent variable productivity, in business organizational context, to understand if an organization, that has, or not has, implemented AI-technologies, are more or less near the ideal organizational typology and to design the possible path to be competitive maximizing techno-eustress and minimizing techno-distress, deriving from the use of AI, impacting positively on productivity. The result is a Three-dimensional-Typology Model identifying 8 different organizational typologies that we named in a particular way for better to represent the situation identified and the distance from the ideal one of maximization of productivity. This work represents a framework for future research on the topic and offers a theoretical model for managers to understand which organizational typology is closest to their organization noting the level achieved by the productivity. In this way, they have the possibility to understand what actions to take to act on the independent variables to divert them towards the ideal typology of maximization of productivity identified as “Futuristic Oasis”.