Enhancing sense-making through intellectual capital: Evidence from a healthcare network

Purpose: The research aims to provide a structured approach for leveraging Intellectual capital (IC) to enhance sense-making within the network, ensuring clarity on the goals and stakeholders involved in each strategy. Design/methodology/approach: To tackle the research question, an exploratory analysis was conducted to investigate the Campania Oncology Network. Multiple sources of evidence were used to obtain data triangulation. Findings: We developed a taxonomy of IC-based strategies that enhance sense-making. The analysis allows the identification of the IC activities developed by Campania's Oncology Network to increase the sense of belonging to the network. The activities of health network organisations are used to identify a taxonomy of strategies to enhance sense-making. For each strategy, specific objectives and stakeholders are identified. Originality/value: This paper offers interesting practical and theoretical implications, presenting a new perspective on the role of IC in organisations.