The chapter proposes an explorative analysis of the use of augmented reality for smart environments highlighting the twofold capability of augmented reality in improving business processes and business environments. Thus, the research question is: “how does augmented reality forge smart environments by improving the business process?” We report evidence from various fields of application such as military, medicine, architecture, automotive, and retail. Indeed, the results show improvements and influences of augmented reality in terms of information management, planning and control, change process, knowledge and performance management, people and customer management, providing a cross-analysis between four dimensions of an organization: resources, process, people, and customer. These improvements enhance business workplaces and connected activities such as learning rooms, online and offline stores, operational rooms, and manufacturing and maintenance departments. The evidence from this study suggests that companies should analyze changes brought by augmented reality about the business process and redesign process to ensure a beneficial impact on the whole business.

The Power of Augmented Reality for Smart Environments: An Explorative Analysis of the Business Process Management

Pietronudo M. C.;Leone D.
2022

Abstract

The chapter proposes an explorative analysis of the use of augmented reality for smart environments highlighting the twofold capability of augmented reality in improving business processes and business environments. Thus, the research question is: “how does augmented reality forge smart environments by improving the business process?” We report evidence from various fields of application such as military, medicine, architecture, automotive, and retail. Indeed, the results show improvements and influences of augmented reality in terms of information management, planning and control, change process, knowledge and performance management, people and customer management, providing a cross-analysis between four dimensions of an organization: resources, process, people, and customer. These improvements enhance business workplaces and connected activities such as learning rooms, online and offline stores, operational rooms, and manufacturing and maintenance departments. The evidence from this study suggests that companies should analyze changes brought by augmented reality about the business process and redesign process to ensure a beneficial impact on the whole business.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11367/108878
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